Services & solutions
While many Australian financial institutions sell insurance products, the gap between the top performers and bottom performers is significant. The main objective of the alliance with our corporate partners is to achieve and maintain best practice and capitalise on a management system that allows our corporate partners to effectively outsource many of the day-to-day administration functions, allowing them to concentrate on sales performance and revenue generation.
St Andrew’s is committed to providing the highest quality service to our corporate partners with:
Technology
Our state of the art technology has been specially developed to service the banking and finance markets. It allows us to streamline processes by offering immediate access to comprehensive customer information and facilitating prompt and efficient service.
Claims service
Too often the poor reputation suffered by insurance companies is brought about by an inferior claims service. St Andrew’s has put in place systems and procedures that truly reflect our philosophy of customer care and service.
Our claims officers are the consistent point of contact for the claimant throughout the process. We endeavour to simplify the claims process thus relieving the burden at a trying time.
Support and training
One of the key services provided to our corporate partners is sales and compliance training. St Andrew’s have an experienced team of customer relations associates who are responsible for all staff training, regular call cycle visits and management reviews. In addition, St Andrew’s provides our corporate partners with a dedicated Client Relations Manager who oversees the entire relationship.
St Andrew’s have developed an integrated training program designed to provide staff with a comprehensive and compliant level of product and sales knowledge for the general, consumer credit and life insurance product range. The benefit of this model is a reduction of down time for the sales representatives due to training and skills updating. Our training program is based around core introductory modules with regular updates and refreshers and provides financial institution staff with the skills they need to offer the products confidently and make the sale. The resulting sales process leaves the customer well informed about insurance products which not only increases their satisfaction at the time of purchase, but also reduces confusion at the time of a claim.
Management reporting
Supporting our sales service is a comprehensive management reporting function that is both timely and relevant, allowing corporate partners to track their sales and recognise the efforts of their individual employees.
Integrated reports are made available weekly, monthly, six monthly and annually to provide a complete reporting program. Our program provides the best suite of management information reporting, and is unprecedented in the Australian market.