St Andrew's Australia

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Our customer care team are here to help you resolve your enquiries, as quickly and easily as possible. Call us or submit a query online.


Claim inquiries
T 1300 653 751


F 1300 552 695

E claims@standrews.com.au
P PO Box 7395,Cloisters Square WA 6850



Insurance policy inquiries
T 1300 363 159
F 1300 720 722
E customerservice@standrews.com.au
P PO Box 7395, Cloisters Square WA 6850



General office inquiries
T (08) 9322 0600
F (08) 9324 2786
E standrews@standrews.com.au
P PO Box 7395,Cloisters Square WA 6850


Claims Process

We realise that when you are claiming, you may be in a stressful situation that you did not expect to find yourself in. We have designed a claims process to keep things as easy as possible for you. Just call 1300 653 751 for a claim form and we will guide you through the claims process. Please note if you wish to claim under an existing policy you must give us written notice of your claim within 120 days of the event giving rise to the claim.



Complaint handling process


We are committed to providing you with exceptional customer service.

If we fail to meet your expectations, please follow the steps below so we can help resolve your problem as quickly and effectively as possible.

1. Contact our Customer Service team who will aim to solve your problem immediately

2. In the unlikely event that your complaint is not resolved to your satisfaction, you may request that the matter be referred to our Internal Dispute Resolution (IDR) Committee.

3. Should the matter still not be resolved to your satisfaction, you may refer it for external review by contacting:



The Executive Officer

Financial Ombudsman Service

GPOBox3

MelbourneVIC 3001

T 1300 780 808

F (03) 9613 6399

W www.fos.org.au

E info@fos.org.au

For more information on our complaint handling process, read our 'Solving Your Problem Booklet'.



General Insurance Code of Practice

St Andrew's has willingly adopted the General Insurance Code of Practice (the Code) which has been designed to promote good relations and good insurance practice between insurers, agents and consumers. The code sets out what we must do when dealing with you. A copy of the Code can be downloaded from http://www.codeofpractice.com.au/ or you can contact St Andrew's for a free copy of the Code.




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