St Andrew's Australia

WHAT WE DO

OUR MISSION

OUR PRODUCTS

OUR SERVICES

OUR TEAM

JOIN OUR TEAM

VERO

PARTNER ENQUIRY

OUR NEWS

PRIVACY

IMPORTANT INFORMATION

BECOME A CORPORATE PARTNER

We're here to help


Our customer care team are here to help you resolve your enquiries, as quickly and easily as possible. Call us or submit a query online.

Claim forms are available below for your convenience. For Accident & Sickness and Involuntary Unemployment claims there's also FAQs below.


Claim enquiries
T 1300 653 751


F 1300 552 695

E claims@standrews.com.au
P PO Box 7395,Cloisters Square WA 6850

- Life Claim Form - Click Here
- Accident & Sickness Claim Form - Click Here
- Involuntary Unemployment Claim Form - Click Here
- Autosure Protection Claim Form - Click Here
- Lifestyle Event Claim Form - Click Here
- Terminal Illness Claim Form - Click Here
- Ongoing Accident and Sickness Claim Form - Click Here

- FAQ Accident & Sickness - Click Here
- FAQ Involuntary Unemployment - Click Here

Insurance policy enquiries
T 1300 363 159
F 1300 720 722
E customerservice@standrews.com.au
P PO Box 7395, Cloisters Square WA 6850



General office enquiries
T 1300 363 159
F (08) 9324 2786
E standrews@standrews.com.au
P PO Box 7395,Cloisters Square WA 6850


Claims Process

We realise that when you are claiming, you may be in a stressful situation that you did not expect to find yourself in. We have designed a claims process to keep things as easy as possible for you. Just call 1300 653 751 for a claim form and we will guide you through the claims process. Please note if you wish to claim under an existing policy you must give us written notice of your claim within 120 days of the event giving rise to the claim.



Complaint handling process


We are committed to providing you with exceptional customer service.

If we fail to meet your expectations, please follow the steps below so we can help resolve your problem as quickly and effectively as possible.

1. Contact our Customer Service team who will aim to solve your problem immediately

2. In the unlikely event that your complaint is not resolved to your satisfaction, you may request that the matter be referred to our Internal Dispute Resolution (IDR) Committee.

3. Should the matter still not be resolved to your satisfaction, you may refer it for external review by contacting:



The Executive Officer

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

T 1800 367 387

F (03) 9613 6399

W www.fos.org.au

E info@fos.org.au

For more information on our complaint handling process, read our 'Solving Your Problem Booklet'.



General Insurance Code of Practice

St Andrew's has willingly adopted the General Insurance Code of Practice which aims to raise the standards of practice and service in the insurance industry. The terms of the Code require us to be open, fair, honest and transparent in our dealings with you. Please contact us if you would like more information about the Code or you can access the Code at http://www.codeofpractice.com.au/